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Registration/password assistance
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Recruiting Manager Reason
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Assignment/position
Program settings
Vendors/MSPs
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Worker subcategory
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Timecard/timesheet assistance: Workers may face issues with the system not registering their clock-in or clock-out times
Access issues: Workers unable to access their profiles or timecards
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Profile setup subcategory
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Profile updates not saving: Changes to profiles not being saved or reflected in the system
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Registration/password assistance subcategory
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Registration failures: Problems with new users registering on the system
Password reset issues: Users unable to reset their passwords or not receiving reset emails
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Assignment/position subcategory
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Incorrect assignments: Workers assigned to incorrect positions or shifts
Assignment updates not reflecting: Changes to worker assignments not updating in the system
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Invoices/invoicing subcategory
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Invoice generation errors: Problems with generating or sending invoices
Payment discrepancies: Discrepancies between invoiced amounts and received payments
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Company/client subcategory
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Client data not updating: Issues with client information not reflecting recent changes
Timecard/timesheet assistance
Timesheet import issues: Incorrect or missing entries on timesheets
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Program settings subcategory
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Configuration errors: Issues with setting up or modifying program settings
Picklist errors
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Vendors/MSPs subcategory
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Vendor/MSP information not updating: Issues with updating or saving vendor details
Vendor/MSP access issues: Vendors unable to access their profiles or invoices
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